Refund & Return Policy

At [Your Company Name], we are committed to providing high-quality products and a smooth customer experience. We understand that purchasing hot tubs, saunas, and glamping pods is a significant investment, and we want you to feel supported every step of the way. This Refund & Return Policy outlines your rights and our responsibilities to ensure clarity, transparency, and fairness for all customers.

1. General Return Conditions

We accept returns on eligible items within 14 days of delivery, in line with Irish consumer protection regulations. To qualify for a return:

• The item must be unused, unopened, and in its original packaging.

• All accessories, manuals, fixtures, and protective materials must be included.

• The product must be in resaleable condition, free from marks, damage, or tampering.

Items that do not meet these conditions may not be eligible for a refund or may be subject to a restocking fee.

2. Products Not Eligible for Return

Due to health, hygiene, safety, and installation requirements, the following products cannot be returned once opened or installed:

• Hot tubs that have been filled, used, powered on, or connected to plumbing/electrical systems

• Saunas that have been assembled, installed, or used

• Glamping pods that have been delivered, installed, or customised to customer specifications

• Bespoke, custom-built, or made-to-order items

• Any product modified or altered after delivery

If you are unsure whether your product qualifies, please contact us before opening or installing it.

3. Order Cancellations

You may cancel your order before it has been shipped.
Once an item has been dispatched or delivered, standard return rules apply.

Custom-built or made-to-order products cannot be cancelled once production has begun.

4. Damaged, Faulty, or Incorrect Items

We take great care to ensure your order arrives in perfect condition.
If your item arrives damaged, faulty, or different from what you ordered:

• Please notify us within 48 hours of delivery.

• Include photos or videos showing the issue.

• Our team will assess the case and arrange one of the following:

  • Repair

  • Replacement

  • Collection and refund

  • Replacement parts

Damage caused by incorrect installation, misuse, neglect, or modifications is not covered.

5. Return Process

If your item qualifies for return:

1. Contact Us
   Reach out to our customer service team with your order number, reason for return, and photos (if applicable).

2. Approval
   We will confirm whether your item meets the return criteria and provide instructions for shipping or collection.

3. Returning the Item

   • Items must be packaged securely in their original packaging.

   • The customer is responsible for return shipping costs unless the return is due to our error.

   • Large items such as hot tubs or saunas may require collection by a specialist delivery service.

4. Inspection
   Once the item arrives back to us, it will be inspected within 3–5 business days.

6. Refunds

Once your returned item is approved, a refund will be issued to your original payment method.

• Refunds typically take 3–7 business days to appear, depending on your bank.

• Shipping, delivery, installation, or collection fees may be deducted unless the return is due to our mistake.

• Refunds will not be issued for items found damaged, used, or not returned in original condition.

7. Exchanges

If you wish to exchange an item, please contact us first.
Exchanges follow the same eligibility rules as returns.
If the replacement product has a price difference, you will be responsible for covering the additional cost or will receive a partial refund if the replacement is cheaper.

8. Warranty Claims

Most of our products come with a manufacturer warranty.
If you experience an issue after the return period, we will assist you with repair or warranty support according to the manufacturer’s terms.